Our Financial Policy

At Roxbury Animal Hospital, we promise to:

1. Provide you with a plan for the healthcare of your pet before any care is provided

2. Answer any questions regarding the care to be provided

3. Provide you with a detailed list of the costs for healthcare

4. Update you on the progress of your pet as the care is provided

5. Update you on any projected changes to the cost of care before they occur

6. Offer multiple payment options to ensure that the cost of care is not a barrier to the provision of care.

7. Talk about our patients’ needs

8. Listen to our clients’ needs

9. Discuss costs transparently and without apology via estimates

10. Have clearly defined people to talk to if there is a problem